BrightView Support Services Representative 1 in New Albany, Ohio
Brighter futures start here. Welcome to BrightView. We’re a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.
BrightView was recently formed through the combination of landscape industry pioneers and leaders, Brickman and ValleyCrest. This defining event united more than 140 years of experience, an extraordinary portfolio of high-profile projects and clients, and a vast, national network of expertise and innovation. As one and true to our name, we’re reinventing the industry while affording our 22,000+ team members access to the most comprehensive training, resources, benefits, mentorship, and opportunities for career advancement.
A brighter future is in your hands. We’re currently seeking a Support Services Representative 1. This person will answer phones to respond to customer and subcontractor questions and requests. This individual accurately documents all calls in a call log. This individual answers questions that they are able to answer and directs all other questions to the appropriate regional operations team member. The Support Services Representative 1 closely monitors all call logs and ensures appropriate follow up is conducted until log is closed, with the ultimate goal of achieving total customer satisfaction.
This is a full time position. Days and hours of work are Monday through Friday.
First shift hours with rotating weekends and overtime based on business need.
What you'll do:
Answer incoming calls
Transfer and operate multi-line phones
Make outbound calls to subcontractors and return calls to clients
Log all pertinent information from calls onto call log
Communicate calls and nature of call to the appropriate regional operations team
Communicate as needed with customers to ensure high quality and service expectations are met
Focus on developing personal relationships with customers
Process work orders and client requests in a timely and efficient manner
Complete change request form for any updates to subcontractor information and provide to compliance department
Client systems management
Other tasks and duties, as assigned
Skills we're seeking:
Excellent communication skills, both written and verbal, both internal and external communication
Ability to think quickly and make decisions regarding customer or subcontractor questions/issues; decide if issue can be addressed by call center representative or if it should be elevated to the appropriate regional operations team.
Ability to talk on the phone and accurately type into a call log simultaneously Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word and Outlook.
Ability to work flexible hours when needed.
High school diploma or equivalent
Typing speed: 50 WPM
Proficient in operating multi-line phone system
Minimum experience of 1-3 years in customer service or call center position
Experience in a high call volume environment; i.e. 50-100 calls per day
Paid time off
Medical, dental, and vision insurance
BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.